Optoma warrants its accessories of the product (“Accessory”) such as remote controls, carrying cases, cables, lenses and mounts, against defects in material and workmanship if used in accordance with the conditions and recommendations set out in the User Manual. Warranty Periods for different Accessory are available at Optoma’s website.. If Accessory becomes defective within the Warranty Period, Optoma will, at its discretion, repair or replace the defective Accessory with new, reconditioned, or re-manufactured one.
This warranty does not extend to Accessory which has been subjected to misuse, abuse, neglect, accident, fire, flood, physical damage, incorrect wiring, improper installation, unauthorized service, use in violation of instructions furnished by Optoma, or modification made to it by parties other than Optoma’s own service centers or its Authorized Service Providers (Collectively as “Service Center”).
This warranty shall be deemed void if the serial number (not applicable to certain accessories) or other identification of the Accessory has been defaced, damaged or removed.
Optoma guarantees the repaired/replaced Accessory for a period of thirty (30) days after Optoma delivers the repaired/replaced Accessory. Should the same fault occur in the same part of the repaired/replaced Accessory due to a same root cause within said thirty (30) day period, End User should request to return the faulty Accessory in accordance with the Return Merchandise Authorization procedure below.
Return Merchandise Authorization (RMA) Procedure For Repair Service
If End User needs to return a defective Accessory back to Service Center, End User must complete a RMA Request Form, which is available at http://www.optomausa.com/doc/Support/2005_RMA_Form.pdf, and submit the completed RMA Request Form to Service Center.
Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance with all the requirements; in particular, the RMA number must be clearly marked on the outside of the box. Service Center reserves the right to reject any returned Accessory without an officially issued RMA number. RMA number issued by Service Center is only valid for thirty (30) days after the issuance by Service Center. This Warranty does not extend to any returned Accessory with an out-of-date RMA number. Service Center reserves the right to return such Accessory back to End User at End User’s cost.
Accessory Defective Return
• If the Accessory is defective within the Warranty Period, Service Center will repair it at no cost to End User. If Service Center is unable to repair the Accessory, Optoma will replace it with a comparable refurbished Accessory with no cost to End User.
• For Service Center to accept the return of a defective Accessory, End User must have available the original purchase invoice and the serial number (not applicable to certain Accessory) of the Accessory, as well as being able to describe the symptom in order to obtain a RMA number from Service Center. End User must ensure that these details are available and on hand when contacting Service Center. The lack of any of the required details will render the defective Accessory ineligible for a warranty repair. The defective Accessory must be returned with suitable packaging at End User’s cost.
• In the event Service Center finds the returned Accessory to be faultless, Optoma is entitled to charge End User the diagnose fee, handling fee and freight, and return the Accessory back to End User at End User’s cost.
• For defective Accessory that is outside the Warranty Period, an appropriate repair charge will be quoted to End User for authorization and payment. After repair, Service Center will send the repaired Accessory within thirty (30) days, with its packaging in the condition as received by Service Center. Alternatively, if Service Center is unable to repair the defective Accessory, an appropriate replacement cost will be quoted to End User for Authorization and payment.